How to Contact SHEIN Customer Service Email

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Ever found yourself scrolling through SHEIN’s trendy collections and realized you have a question or need some help? You’re probably wondering how to get in touch with their customer service team, especially if you prefer using email.
Let’s dive into figuring out how to reach out to SHEIN’s customer service team via email.
The Short and Sweet Answer
The most direct way to contact SHEIN’s customer service team is by going through their website or app. Unfortunately, SHEIN doesn’t publicly share a direct customer service email address. But don’t worry, they have made it super simple to get the help you need through their customer support system.
To contact SHEIN, log into your account on the SHEIN website or app. Look for the ‘Customer Service’ or ‘Help’ section, usually found at the bottom of the homepage. Once there, you can submit your inquiry, and the system will guide you through choosing the right category for your question or issue. You might need to answer a few automated questions before you can submit your request. This process helps route your concern to the correct department quickly.
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The brands referenced on this page are not sponsors of the rewards or otherwise affiliated with this company. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.