How to Deactivate Primary PS5
On your PS5, go to Settings > Users and Accounts > Other > Console Sharing and Offline Play. Choose 'Disable' and confirm. Job done!
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Log in to your account on playstation.com, go to Account Settings > Device Management > PS5 Console, and click 'Deactivate.' Easy peasy!
Just call Sony support; they'll walk you through it. It might take some time, but they get it done right.
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