Why did my Honkai Star Rail account reset?
Contact Support ASAP. Your account shouldn’t just reset out of the blue. There might be an issue only they can fix. They're really helpful!
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First off, don't panic! It might be a simple glitch. Try logging out and back into your account. Sometimes, it's just a hiccup in the connection. If that doesn't work, double check you're on the right server. Honkai Star Rail has different servers, and if you're logged into the wrong one, it won't show your progress.
Honestly, it's probably just a bug. Game's safe and doesn't steal data. Try reaching out to their customer service. They're pretty good at solving these mysteries.
Server mix-up, maybe? Honkai Star Rail splits its player base across multiple servers. If you accidentally switched servers, your progress would seem 'reset' because you're essentially a new player on that server. Always make sure you're on the correct server!
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